Comprehensive Support for Your Machinery in Japan: From Installation to After-Sales Service
The Powerhouse Behind the Scenes (Our mascots: Machine Warrior Menteman & Mente-chan)
Our Expert Engineers Provide Robust Maintenance Infrastructure for Your Expansion into Japan
Are you struggling to establish a maintenance framework for selling your machines in Japan? Or perhaps you are dissatisfied with the service quality of your current local partners?
We are Japan's premier experts in equipment production and mechanical repair. We serve numerous enterprises and machinery manufacturers, handling equipment regardless of the maker, industry, or country of origin. We even resolve complex cases where replacement parts are no longer available.
Our team consists of highly experienced specialists. Through extensive repair work, we have mastered the ability to analyze and understand the mechanisms of unfamiliar machinery from the ground up. This dedication has earned us the trust of many clients, resulting in 3,500 consultations, 230 major repair cases, and 6,720 hours of maintenance support annually.
Entrust us with the maintenance, repair, and after-sales follow-up of your products. We are ready to support the comprehensive rollout of your maintenance services within the Japanese market.
Home to a roster of specialized engineers (Our mascot: Master Menteman)
Rapid On-Site Response by Expert Staff
We rush to the site faster than anyone else to listen to the client's concerns, visually inspect the machine's condition, and immediately determine the best course of action. Even in situations where official parts or manufacturer intervention are technically required, we do not simply wait. We implement temporary fixes to keep operations running until the manufacturer can respond. This proactive approach has earned us high praise and deep trust from our clients.
This commitment has not only built our corporate expertise but also honed the skills of every individual technician. With our wealth of experience, we are confident in our ability to meet and exceed your expectations.
Leave your machine maintenance to us (Our mascots: The Mente-Rangers)
Case Studies of Success
Challenge: Excessive annual maintenance costs.
- Flying 3 engineers from Germany cost the client 7.5 million JPY/year.
- All parts were inch-standard, making local procurement in Japan difficult.
Solution: Design modification and local maintenance contract.
- We redesigned the machine to metric standards and switched to locally available parts (e.g., bearings).
- By taking over maintenance locally, we drastically reduced the user's financial burden.
2. Maintenance Structure for Swiss Machine Tools
Challenge: No post-delivery maintenance infrastructure existed in Japan.
Solution: Outsourced maintenance to our team.
- Upon the manufacturer's request, our engineers mastered everything from installation to repair in just two weeks, successfully establishing a full maintenance system.
We have a proven track record with numerous other successful cases.
Remote maintenance support is available (Our mascots: Machine Warrior Menteman & Mente-chan)
In addition to our subsidiary in Thailand, we have partner companies in Vietnam and Indonesia staffed by engineers trained by us. We also have a track record of successful repairs in China, the Philippines, Myanmar, and India.
Whether you are looking for a capable partner because your current local vendors lack technical skills, or you need technical assistance for a new vendor in a region you are entering, we can help establish your maintenance infrastructure and ensure a smooth, early business launch.
- URL (Japanese): https://moross.co.jp/